PRIME prepares the skin for tattooing by improving hydration, barrier resilience, and surface smoothness. This helps create an optimised canvas for ink, supporting seamless needle glide and stable pigment grip.

Apply once or twice daily for at least 14 days prior to your tattoo appointment. To avoid any residue at the time of tattooing, discontinue use 12 hours before your session.

No. SKINGRAPHICA does not recommend numbing creams. While they may temporarily reduce sensation, they can alter skin texture and moisture balance, which may impact ink penetration, pigment distribution, and your artist’s precision.

PRIME conditions the skin naturally, supporting resilience without disrupting the tattoo process.

Yes. PRIME may be used to prepare skin for cosmetic tattoos. Exercise caution near the eyes and mouth, and only apply externally to the intended skin area.

Yes. PRIME is dermatologist approved, fragrance-free, and formulated for sensitive, tattoo ready skin.

LOCK supports tattoo recovery by hydrating and balancing skin while helping protect the appearance of ink. It provides comfort during the immediate post-session phase when skin is adjusting.

Apply after your second skin or protective film is removed, typically within the first 24–72 hours after tattooing.

Massage a thin, even layer over the tattooed area until fully absorbed. Use 3–5 times daily on clean, dry skin. Do not combine with other skincare products.

Use consistently for 14 days or until the tattoo is fully recovered, whichever is longer. During this time, tattoos must be kept completely out of the sun - do not apply sunscreen directly to fresh tattoos.

Yes. LOCK contains ingredients known to calm discomfort and support balanced hydration, which can reduce the sensation of itch as skin renews.

Yes. LOCK may be used on cosmetic tattoos, including brows and lips, once the protective dressing is removed. Apply with care to the treated area, ensuring it is not ingested and does not enter the eyes or inside the mouth.

UV rays, blue light, and environmental stressors are leading causes of tattoo fade and blur. SHIELD provides daily defence while maintaining skin comfort and hydration.

Yes. Blue light from phones, laptops, and even indoor lighting can create oxidative stress in the skin, which contributes to visible ageing and may cause tattoos to appear duller over time. SHIELD is formulated with mineral filters and antioxidants to help defend against both UV and blue light exposure.

Apply generously to clean, dry skin each morning. Reapply every 2–3 hours if outdoors, swimming, or sweating.

Only begin using SHIELD once your tattoo’s recovery phase is complete - after approximately 14 days with LOCK or once the skin is fully settled.

No. SHIELD uses advanced mineral dispersion to minimise residue while still providing strong protection.

Yes. SHIELD may be used on cosmetic tattoos, including brows and lips. Apply with care to the area, ensuring it is not ingested and does not enter the eyes or inside the mouth.

LUME is designed to refresh the appearance of aged or dulled tattoos. Light-diffusing agents create an instant look of vibrancy, while gentle actives support gradual refinement of skin texture over time.

LUME works best on tattoos that are 3 years or older. Older tattoos often lose surface vibrancy and definition, making them the most responsive to LUME’s renewing effects.

Not exactly. Different pigments respond differently over time

• Black & Grey - Restore the strongest, looking bolder and more defined.
• Dark Blues & Greens - Often show noticeable clarity and vibrancy.
• Browns & Reds - Can revive moderately, but usually less than black or grey.
• Yellows, Oranges & Pinks - These lighter pigments tend to fade faster, so improvements may be more subtle.
• Purple - One of the most resistant to restoration, with smaller visible changes
• White - Fades the fastest and is often difficult to revive once dulled.

It comes down to pigment science. Darker inks (like black and blue) are naturally more stable and reflect light in a way that makes them easier to refresh visually. Lighter tones (like yellow or white) break down faster in the skin, so their improvement tends to be more limited.

For settled tattoos (at least 8 weeks old), apply a thin, even layer to clean, dry skin. Massage gently until absorbed.

Apply twice daily for at least 10 days to support visible restoration. For long-term vibrancy, continue using LUME 2–3 times per week and pair with SHIELD daily.

Some customers notice enhanced vibrancy from the first application. With consistent use, improvements in definition and luminosity may be observed within 10 days. 

Individual results may vary.

We recommend taking a clear photo of your tattoo on Day 0 (before you start using LUME) and another on Day 10.

For the most accurate comparison, ensure both photos are taken with your tattoo in the same position, under the same lighting conditions, ideally in the same place and at the same time of day.

This consistency helps you see the improvements in vibrancy and clarity more clearly.

Yes. LUME may be applied to cosmetic tattoos once fully settled. Use caution near the eye and lip areas, applying only externally and with care.

No. LUME is Ink-Safe™ and works on the surrounding skin surface, not the pigment itself.

Yes. Each product is scientifically designed to support a specific phase - preparation, healing, protection, or enhancement. This targeted approach ensures your skin receives the right support at the right time for optimal inkstability and long-term clarity.

Our formulas are created through a hybrid process that combines advanced human dermatological science with AI-driven analysis. This allows us to map ingredient interactions, skin needs, and performance data more precisely than ever before, ensuring the most effective and safe products for tattooed skin.

Our formulations are developed not to interfere with pigment take-up, retention or clarity. They avoid ingredients known to blur, fade, or disrupt fresh or healed tattoos.

Products undergo dermatologist testing, stability assessments,microbiological evaluation, and real-world application trials across all skintones.

Our products are not tested on animals.

No. Our products are cosmetic in nature and designed to support skin health, not treat or cure medical conditions.

We exclude fragrance, essential oils, alcohols, parabens, sulphates, and common allergens. We also avoid any actives that may irritate healing skin.

Yes. Our formulas are developed to be barrier-safe and non-irritating, suitable for even reactive or sensitised skin.

Yes. While designed specifically for tattooed skin, our formulations are high-quality, barrier-repairing, and suitable for general skin use.

All of our products are formulated and manufactured in Australia to exceptionally high quality and safety standards.

All SKINGRAPHICA formulations are designed without animal-derived ingredients. Our squalane is plant-based, our ceramides are synthetic, and we do not use lanolin, beeswax, or other animal products. We also do not test on animals.

Yes. We are 100% fragrance-free to reduce the risk of irritation or sensitisation.

Yes. Our packaging is recyclable, responsibly sourced, and designed to minimise waste.

Yes. We use recyclable boxes, biodegradable fillers, and low-impact packaging wherever possible.

Yes. We work only with suppliers and labs that meet strict ethical sourcing and production standards.

Yes. SKINGRAPHICA offers free shipping on qualifying orders. Depending on the destination country, free or standard shipping may include customs duties and taxes. If these are not included, the relevant costs will be clearly shown at checkout before you confirm your order.

All orders (except for Australia) are shipped directly from the United States. This allows:

• Faster shipping times to many global destinations.
• A smoother customs process in most countries.
• No overseas tariffs for U.S. customers.

Australian orders are fulfilled locally to comply with national regulations. These orders are not shipped from the U.S.

Shipping times vary depending on destination and will be shown at checkout. Orders are processed quickly, and U.S. distribution helps ensure faster delivery compared to overseas shipments.

Yes. Once your order has shipped, you’ll receive an email with tracking details so you can monitor your delivery in real time.

If your order is delayed beyond the estimated delivery time, or appears to be lost in transit, please contact the SKINGRAPHICA Concierge Team. We will work directly with our logistics partners to resolve the issue promptly.

If your order hasn’t yet shipped, the Concierge Team will do their best to update the address. Please contact them as soon as possible to request changes. Once shipped, delivery changes must be handled directly with the courier.

Yes. SKINGRAPHICA accepts returns on unopened, unused products in their original packaging within 30 days of delivery.

To start a return, contact the Concierge Team and they will provide detailed instructions.

Refunds are processed once the returned item is received and inspected. Please note that original shipping costs (if any) are non-refundable.

Yes. SKINGRAPHICA accepts returns on unopened, unused products in their original packaging within 30 days of delivery.

To start a return, contact the Concierge Team and they will provide detailed instructions.

Refunds are processed once the returned item is received and inspected. Please note that original shipping costs (if any) are non-refundable.

For many destinations, SKINGRAPHICA covers these costs as part of the order. Where they are not included, the exact charges will be displayed at checkout alongside your shipping method.

Yes. SKINGRAPHICA collects sales tax when required by law in the purchaser’s country. This will be calculated and shown during checkout.

By shipping from within the United States, U.S. customers avoid overseas tariffs. In addition, SKINGRAPHICA has chosen to absorb any tariffs payable on entry of its products into the U.S., ensuring no added costs are passed on.

Australian orders are subject to a 10% Goods & Services Tax (GST), which is applied at checkout in accordance with Australian law.

At checkout, you’ll see a clear breakdown of shipping, tariffs, taxes, and duties. If any costs are not absorbed by SKINGRAPHICA, they will be shown before you confirm your order.